Store: Zorqunix
Address: Wehldorfer Bundesstraße, 27404 Gyhum, Germany
Email: contact@zorqunix.com
Phone: +39848036239
Full Name: Vukman Dasic
At Zorqunix, we are dedicated to providing high-quality products and a reliable shopping experience. Every item is carefully inspected before shipment. This Warranty Policy outlines what is covered, what is excluded, and how to request assistance if you experience any issues.
1. Warranty Coverage
All Zorqunix products include a 30-day quality assurance warranty beginning from the date your order is delivered.
This warranty covers:
- Manufacturing or production defects
- Loose seams, stitching errors, or construction flaws
- Faulty zippers, buttons, clasps, connectors, or closures
- Material defects or imperfections present upon arrival
- Incorrect item, size, color, or variant received
- Damage incurred during shipping
If your issue falls under any of the categories above, we will offer either a replacement or a full refund.
2. What the Warranty Does NOT Cover
The following situations are not considered manufacturing defects and are therefore not covered:
- Normal wear and tear from regular use
- Damage caused by improper handling, misuse, or negligence
- Damage caused by washing, cleaning, or maintenance methods not recommended for the product
- Accidental damage such as drops, impacts, tears, burns, or breakage
- Damage caused by unauthorized modifications or repairs
- Cosmetic wear that does not affect product functionality
- Items returned with excessive signs of use or intentional damage
- Final sale or clearance items (when applicable)
These issues are not considered quality defects.
3. How to File a Warranty Claim
To submit a warranty claim, please contact us at contact@zorqunix.com and include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Our support team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your warranty claim is approved, you may choose one of the following solutions:
- Free replacement of the same item, subject to availability
- Full refund to your original payment method
- Store credit for a future purchase
All shipping costs related to approved warranty claims will be fully covered by Zorqunix.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Requests submitted after this timeframe may not be eligible for warranty coverage.
6. Customer Support
Our customer support team is available 24/7 to assist with warranty claims, returns, and general inquiries.
You can contact us anytime at
contact@zorqunix.com.